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Bilingual Sales Executive (Japanese & English)

Company Name:
Hilton Worldwide
Bilingual Sales Executive (Japanese & English) (# Job Number: HGV011I3)
## Work Locations:
Hilton Grand Vacations Sales & Marketing @ Waikoloa Off-Site, 68-1845 Waikoloa Road #117, Waikoloa 96738
What will I be doing?
As a Bilingual Sales Executive (Japanese & English), you would be responsible for presenting the Hilton Grand Vacations ownership products and programs to our guests and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company.
1. Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers
2. Maintain effective communication with clients and provide follow up to ensure customer satisfaction
3. Liaise with Quality Assurance Managers to resolve guest related issues as they arise
4. Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates
5. Utilize selling concepts prompted at HGVC
6. Utilize various forms of communication (i.e.:email, telephone and written correspondence) to interface with guest owners
7. Ability to generate referral leads with each new customer
8. Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies
9. Ability to work well in a team environment
Basic Requirements:
1. Must meet minimum sales efficiency requirements under compensation plan.
2. Must be able to obtain a HI Real Estate license within the first 90 days of employment
3. Must be able to work a flexible work schedule
4. Fluency (reading/writing/speaking) in Japanese and Business level English
5. 5+ years of proven sales experience and/or 1 year timeshare experience
6. 5+ years proven ability to negotiate high end sales and effectively close the sale
7. Ability to resolve complex customer service issues
8. Proven ability to adapt to changes in a fast paced environment
9. Minimum of 5 years of customer service experience
Preferred Qualifications:
1. Current HI RE license holder
2. Previous timeshare experience a plus
3. 7+ years preferred of customer service
4. 3+ years of supervisory and/or management experience preferred
5. 7+ years of proven sales experience
6. 7+ years of proven ability to negotiate high end sales and effectively close the sale
7. 3+ years of Hilton family of brands experience
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.
Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit .
If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.
EOE/AA
##
EOE/AA/Disabled/Veterans
Brand: Hilton Grand Vacations
Job Level: Team Member
Schedule: Full-time
Shift: Full Availability
Job: Timeshare
Req ID: HGV011I3

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