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Ordertaker/Cashier - In Room Dining

Company Name:
Hilton Worldwide
Ordertaker/Cashier - In Room Dining (# Job Number: FOO01EFF)
## Work Locations:
Hilton Waikoloa Village, 69-425 Waikoloa Beach Drive, Waikoloa 96738
An Ordertaker/Cashier with Hilton Hotels and Resorts is responsible for answering the In Room Dining telephone and taking the guests order in a friendly, helpful, and professional manner. He/She enters the orders into a computerized system and is responsible for totaling and processing the purchase in a continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit .
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
As an Ordertaker/Cashier, you would responsible for answering the In Room Dining telephone and taking the Guest orders in a friendly, helpful, and professional manner. In addition, you enter the orders into a computerized system and are responsible for totaling and processing the purchase in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Promptly answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous, and professional manner to ensure total guest satisfaction. Announce any specials, promote menu items and answer questions regarding preparation methods.
Immediately input order information into the point of sale system, allowing kitchen staff to begin preparation; noting any special requests clearly. Give food server hard copy of check to be delivered with order.
Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy
Accurately total, process and collect payments from guests and servers to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards, making change and processing gift certificates.
Ascertain guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a supervisor, if necessary.
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Work efficiently in a team environment towards the Hotels Goals.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
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EOE/AA/Disabled/Veterans
Brand: Hilton
Job Level: Team Member
Schedule: Full-time
Shift: Day Job
Job: Room Service
Req ID: FOO01EFF

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