Spa Program Advisor
A Spa Program Advisor with Hilton Hotels and Resorts is responsible for establishing and maintaining guest communication and includes answering the telephones, booking appointments, keeping daily records, cashiering and improving sales.
What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences.
Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.
From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands.
For more information visit www.
hiltonworldwide.
com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing? A Spa Program Advisor with Hilton Hotels and Resorts is responsible for establishing and maintaining guest communication and includes answering the telephones, booking appointments, keeping daily records, cashiering and improving sales.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Cashier/Receptionist - To establish and maintain guest communication.
Answering telephones, booking appointments, keeping daily records, cashiering and improving sales.
To answer telephone calls with requests for information, and explain programs and services as outlined in procedures.
To carefully explain ticketing procedures for all guests and how the bill can be settled.
To carefully explain gratuity system to all guests using facilities, services and programs.
Provide high level of service at all times.
Ability to multi-task.
Working Relationship - Working together to provide superior service, maintain a healthy, professional appearance and a positive progressive attitude Shift Duties - Provide first introduction of the Spa to guests, according to guidelines specified for welcoming guests to the Spa.
To provide information about the Spa and its services, treatments and concepts as well as pricing as requests.
To communicate/suggest programs and services that would be appropriate for this special guest's needs.
Responsibilities - The Program Advisor will need to understand all Spa services, treatments, classes offered, and be able to explain each in a clear, precise manner.
All cash, credit card procedures, gift certificates, Room Charges established by Finance Department must be followed at all times.
.
At all times be able to keep work stations, appointment pads, staff and guest schedules neat and professional.
Provide product information and positive sales techniques to all customers.
Upsell product & spa treatments.
Must have detailed knowledge of spa products.
Operates cash register accurately and uses proper company procedures in cash handling.
Also, know proper procedures on handling check, credit cards and employee discounts.
Dust merchandise and counters daily.
Stock merchandise, keeping shelves filled and clean and change displays regularly.
Be able to accurately receive and ticket merchandise.
Keep supervisor informed as to the salability of various items, especially fast selling items so that reorders can be made.
Keep vigilant watch for shoplifters.
What are we looking for? EDUCATION High school diploma or equivalent required; junior college, college or college courses preferred but not required.
EXPERIENCE Experience in the hospitality Industry preferred, but not required.
Ability to be able to communicate in person and over the telephone.
Understanding good health requirements in terms of exercise, fitness.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Must be a team player Must be able to handle criticism Must be able to deal effectively with internal and external customers Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry.
Today, Hilton Worldwide remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values Quality Productivity Dependability Customer Focus Teamwork AdaptabilityEOE/AA.
Estimated Salary: $20 to $28 per hour based on qualifications.
What will it be like to work for this Hilton Worldwide Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences.
Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.
From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands.
For more information visit www.
hiltonworldwide.
com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing? A Spa Program Advisor with Hilton Hotels and Resorts is responsible for establishing and maintaining guest communication and includes answering the telephones, booking appointments, keeping daily records, cashiering and improving sales.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Cashier/Receptionist - To establish and maintain guest communication.
Answering telephones, booking appointments, keeping daily records, cashiering and improving sales.
To answer telephone calls with requests for information, and explain programs and services as outlined in procedures.
To carefully explain ticketing procedures for all guests and how the bill can be settled.
To carefully explain gratuity system to all guests using facilities, services and programs.
Provide high level of service at all times.
Ability to multi-task.
Working Relationship - Working together to provide superior service, maintain a healthy, professional appearance and a positive progressive attitude Shift Duties - Provide first introduction of the Spa to guests, according to guidelines specified for welcoming guests to the Spa.
To provide information about the Spa and its services, treatments and concepts as well as pricing as requests.
To communicate/suggest programs and services that would be appropriate for this special guest's needs.
Responsibilities - The Program Advisor will need to understand all Spa services, treatments, classes offered, and be able to explain each in a clear, precise manner.
All cash, credit card procedures, gift certificates, Room Charges established by Finance Department must be followed at all times.
.
At all times be able to keep work stations, appointment pads, staff and guest schedules neat and professional.
Provide product information and positive sales techniques to all customers.
Upsell product & spa treatments.
Must have detailed knowledge of spa products.
Operates cash register accurately and uses proper company procedures in cash handling.
Also, know proper procedures on handling check, credit cards and employee discounts.
Dust merchandise and counters daily.
Stock merchandise, keeping shelves filled and clean and change displays regularly.
Be able to accurately receive and ticket merchandise.
Keep supervisor informed as to the salability of various items, especially fast selling items so that reorders can be made.
Keep vigilant watch for shoplifters.
What are we looking for? EDUCATION High school diploma or equivalent required; junior college, college or college courses preferred but not required.
EXPERIENCE Experience in the hospitality Industry preferred, but not required.
Ability to be able to communicate in person and over the telephone.
Understanding good health requirements in terms of exercise, fitness.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Must be a team player Must be able to handle criticism Must be able to deal effectively with internal and external customers Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry.
Today, Hilton Worldwide remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values Quality Productivity Dependability Customer Focus Teamwork AdaptabilityEOE/AA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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