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Bellperson - HGV Kings' Land - Full-Time

Company Name:
Hilton Worldwide
A Bellperson with Hilton Grand Vacations is responsible for providing excellence in service while assisting with owners and guests luggage to and from their rooms as well as other special requests. Also provides shuttle service for guests to/from designated Resort area locations as scheduled. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. What will it be like to work for this Hilton Worldwide Brand?Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the world's most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.Hilton Grand Vacations is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations. What will I be doing? A Bellperson with Hilton Grand Vacations is responsible for providing excellence in service while assisting with owners and guests luggage to and from their rooms as well as other special requests. Also provides shuttle service for guests to/from designated Resort area locations as scheduled. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. Specifically, you would be responsible for the following: Monitors property front entrance and guest arrivals. Greets and assists owners and guests transporting and/or securing their luggage appropriately. Provides instructions regarding the amenities of the room and property services and activities provided for guests use. Delivers messages, express check-out folios, newspapers and other requested items to the owners and guests. Reports any problems or unusual activities to management. Ensures an organized, safe and clean front entrance and lobby area. Carries out reasonable requests by management including assisting other departments.What are we looking for? EDUCATION: High school graduate or equivalent or preferred. EXPERIENCE: -Prior hotel/hospitality experienced preferred in a customer service capacity -Excellent communication skills OTHER: -Clean driving abstract required SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands. Must be able to lift baggage in excess of 50 lbs Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members: Living the Values Quality Productivity Dependability Customer Focus Teamwork Adaptability What benefits will I receive?Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.EOE/AAWhat are we looking for? EDUCATION: High school graduate or equivalent or preferred. EXPERIENCE: -Prior hotel/hospitality experienced preferred in a customer service capacity -Excellent communication skills OTHER: -Clean driving abstract required SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Basic language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands. Must be able to lift baggage in excess of 50 lbs Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members: Living the Values Quality Productivity Dependability Customer Focus Teamwork Adaptability What benefits will I receive?Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.EOE/AA

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