Assistant General Manager - Kings Land

Assistant General Manager ? Kings Land
Job ID: GEN000033
Area of Talent: Corporate
Category: Administrative & General
Shift: Full Availability
Location: Waikoloa,HI
Date Posted: 09/10/2018
Property: Kings' Land By Hilton Grand Vacations Club
About Us
There?s something truly unique about Hilton Grand Vacations. The Foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for more than 295,000 Club Members.
What will I be doing?
Job Description
What will I be doing?
As an Assistant General Manager you would be responsible for executing your position?s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
? Develops and executes initiatives for Resort Operations within designated site location. Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
? Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines. Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
? Oversees HR management practices that are executed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable.
? Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
? Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Meets with owners/guests to resolve service opportunities to their satisfaction
? Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development.
? Develops and oversees HOA and Operations budgets for their designated sites. Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management.
? Assists in the development of the resort?s long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations ? Hawaii.
? Maintains relationships, contracts, compliance, and interface issues with the operation?s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
? Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners
? Serves as Key Leadership Role at assigned location.
What is HGV looking for?
Hilton Grand Vacations is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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