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Assistant General Manager - Kings Land

What will I be doing?
As an Assistant General Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Develops and executes initiatives for Resort Operations within designated site location. Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines. Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
Oversees HR management practices that are executed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable.
Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Meets with owners/guests to resolve service opportunities to their satisfaction
Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development.
Develops and oversees HOA and Operations budgets for their designated sites. Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management.
Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations Hawaii.
Maintains relationships, contracts, compliance, and interface issues with the operation s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners
Serves as Key Leadership Role at assigned location.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Previous experience as a Resort Director, General Manager, Hotel
    Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department
    head with experience in multiple disciplines leading a team of leaders in a 300
    hotel/resort.

  • BA/BS/Bachelor's Degree

  • 4+ years of management experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Proven track record working with ownership/asset management.
  • Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA.
  • Knowledge of IA and QA systems and metric preferred
  • Vacation
    Ownership Management experience preferred.
  • Working
    knowledge/experience in a union environment.
  • Experience
    in Japanese Guest Services preferred


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