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Guest Service Agent - Bay Club

What will I be doing?
As a Guest Service Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership
industry, operating with an unwavering commitment to innovation, quality, and
continued growth. At the core of our company s success are our Team Members. To
fulfill this role successfully, you must possess the following minimum
qualifications and experience:

  • Minimum 1 year of related experience in front desk or
    guest service position required
  • Open availability to work varying days/shifts required
  • High School Diploma or equivalent required

It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:

  • Hotel or hospitality experience preferred


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