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Guest Service Agent - Bay Club

Guest Service Agent ? Bay Club
Job ID: FRO000409
Area of Talent: Resort Operations
Category: Guest Services/Operations
Shift: Full Availability
Location: Waikoloa,HI
Date Posted: 10/19/2018
Property: Bay Club At Waikoloa Beach Resort
About Us
There?s something truly unique about Hilton Grand Vacations. The Foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for more than 295,000 Club Members.
What will I be doing?
Job Description
What will I be doing?
As a Guest Service Agent you would be responsible for executing your position?s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests
What is HGV looking for?
EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION Hilton Grand Vacations is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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