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Romanos Macaroni Grill - Host / Hostess Saluta Romanos Macaroni Grill - Waikoloa, HI

Position Summary:
To provide a warm, welcoming greeting to our guests, and to ensure that the guests dining experience is exceptional. To ensure that guests are seated in a timely manner, and to provide a sincere and heartfelt thank you to each guest as they leave.
Essential Job Functions:
Maintains a cheerful, courteous disposition and a neat, clean and professional image.
Opens the door for each guest, when possible.
Greets guests upon entering.
Effectively and efficiently manages the wait list, as well as reservations.
Escorts guests as soon as possible to appropriate table.
Runs food to tables.
Notifies manager of any guest that is perceived to be unhappy.
Bids farewell to guests leaving. Ensures everything was satisfactory and invites guests to return.
Reviews the cleanliness and organization of the Saluta station: Ensures all menus
re stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with manager.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative course of action that may be taken.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate to help keep high morale, productivity and efficiency/effectiveness.
Portrays a favorable image of Romano's Macaroni Grill at all times.
Education and Experience:
High School education or equivalent.
Minimum of six months experience in a full service restaurant.
Special Working Conditions:
Position requires extensive interaction with the public and all levels of employees both within and outside of organization.
Physical Requirements:
Dressed according to dress code requirements, looking neat, clean and professional at all times.
Stands/walks during entire shift.
Reaches, bends, stoops, and wipes frequently.
Able to deliver plates, food and clear tables, which may require lifting as much as 30 lbs.
Able to read menu items.
Able to articulate clear greetings, requests for assistance and farewells to guests.
Able to clearly verbalize guests needs to other team members.
May be required to carry supplies (10-30 lbs) in the absence of other team members or if business is unexpectedly busy.
Able to calmly respond to angry guests and call to manager's attention.

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